Refund Policy

Effective Date: 20 Dec 2024

At WP Fixy, we provide non-tangible, irrevocable services that require significant time and effort. Therefore, we do not issue refunds once the order is completed, the service has been rendered, or the work has commenced. By purchasing any service or package from WP Fixy, you acknowledge and accept this policy.

1. General Refund Policy

Non-Refundable Payments:
Payments made for any service, including but not limited to maintenance, development, or consultation, are non-refundable once the project has commenced.
Bonuses or Free Offers:
Bonuses provided through our partners are not eligible for refunds or chargebacks.
Cancellations or Postponements:
If a project is canceled or postponed by the client, the agreed terms in the contract remain binding, and all due payments are required.

2. Web Development Projects

Contracts and Commitments:
All web development projects require a signed contract or written email confirmation to commence work. The contract outlines project scope, timelines, and payment terms.
Deposits and Payments:
- A deposit is required to secure your project in our schedule.
- All deposits and payments are non-refundable as we dedicate resources and decline other work to commit to your project.
Scope Changes:
Any change in project scope will require a signed addendum outlining new terms, costs, and timelines.
Bugs and Fixes:
- Custom-coded software may have bugs, which we will address promptly.
- Bugs do not entitle a full or partial refund.

3. Exceptional Circumstances

We recognize that exceptional situations may arise. Refund requests will only be considered under the following circumstances:

a. Non-Delivery of Services

If you do not receive the service due to delivery issues (e.g., email provider errors), please contact us within 14 days of the order or first payment date. Claims made after this period will not be honored.

b. Product or Service Not-as-Described

If the delivered service or product significantly deviates from the description provided on our website or agreement, you must report the issue to our Technical Support Team within 14 days of purchase or final payment.

Proof Required: Clear evidence must be provided to support the claim.
Refunds will not be issued for customer misunderstandings or unmet expectations not explicitly outlined in the service description.

c. Incompatibility with Third-Party Software

We do not guarantee compatibility with third-party software (e.g., plugins, add-ons, scripts) unless explicitly stated in the service description. Refunds will not be provided for incompatibility issues unless otherwise specified.

4. Timeline for Refund Processing

If a refund request is approved based on the above conditions:

Refunds will be processed within 7-10 business days.
Refunds will be issued to the original payment method used.

5. Support and Communication

Our Technical Support Team is always available to assist you with any issues or concerns.

Email: [email protected]
Skype: WordPressExpertHelp

Please allow 12-24 hours for a response to your inquiries. We are committed to resolving issues in a timely and professional manner.

6. Compliance with Terms and Conditions

All refund, return, and cancellation requests must comply with our Terms and Conditions. Requests that contradict our terms will not be honored.

7. Contact Us

If you have any questions or require further assistance, please contact us:

Support Email: [email protected]
Skype: WordPressExpertHelp

We are here to help and appreciate your trust in WP Fixy.